Rania Nerhal, Mashreq’s Chief Client Experience & Conduct Officer, has been recognized as one of Finance Middle East’s Top 26 most influential women in finance for 2025. With over 25 years of experience, she has significantly enhanced client experiences and ethical business conduct, leading to a notable rise in the bank's Net Promoter Score.Her strategic vision focuses on leveraging digitization, AI, and operational efficiency to deliver superior customer interactions, while also driving digital transformation to meet evolving customer expectations. Under her leadership, Mashreq has strengthened customer loyalty and expanded its market presence, contributing to financial inclusion efforts.